Terms and Conditions

By booking a charter with Dragon Lady Fishing Charters, you agree to the following Terms & Conditions. Please read them carefully prior to confirming your booking.

Shared Charters:

• Full payment must be made at the time of booking.
• Cancellations made more than 72 hours prior to departure will receive a refund, minus a 10% administration fee to cover processing and administrative costs.
• Cancellations or modifications made within 72 hours of departure will forfeit the full booking amount.
• No refunds or bookings modifications will be issued for no-shows.
• All times referenced are in Australian Eastern Standard Time (AEST).

Private Charters:

• A deposit of 25% of the total charter cost is required to secure the selected date.
• Bookings are not confirmed until the deposit has been received.
• Payment of the balance must be paid 14 days prior to the scheduled date.
• Cancellations made more than 14 days prior to departure will receive a refund, minus a 10% administration fee to cover processing and administrative costs.
• Cancellations or modifications made within 14 days of departure will forfeit the full deposit amount.
• No refunds or bookings modifications will be issued for no-shows.
• All times referenced are in Australian Eastern Standard Time (AEST).

Cancellations by Dragon Lady Fishing Charters:

• Safety and reliability are our top priorities. In the event of a cancellation due to unsafe sea conditions, severe weather, or mechanical issues, as determined by the skipper, customers will receive a full refund or the option to reschedule (subject to availability).
• Dragon Lady Charters is not responsible for any incidental costs incurred due to cancellation, such as travel or accommodation expenses.

Liability:

• All passengers participate at their own risk.
• Dragon Lady Fishing Charters accepts no liability for personal injury, loss, or damage to personal belongings.
• Children must be accompanied by a responsible adult at all times.
• Passengers must follow the instructions of the skipper and crew at all times to ensure safety.

Force Majeure:

Dragon Lady Charters shall not be held liable for failure to provide services due to events beyond our reasonable control, including but not limited to extreme weather events, natural disasters, pandemics, government restrictions, acts of war, or other unforeseen circumstances.

In the event of cancellation due to Force Majeure, no refunds will be issued. We strongly recommend that all passengers obtain comprehensive travel insurance to cover unexpected disruptions, cancellations, or losses beyond our control.

How to Cancel or Modify Bookings:

To cancel or modify your booking, please contact our team via email info@dragonlady.com.au or phone 0429 372 466.

Refund Process:

Refunds, when applicable, will be processed using the same payment method used for the original booking.

Amendments to Terms:

• Dragon Lady Charters reserves the right to amend these Terms & Conditions at any time.
• Any changes will take effect immediately upon being published on our website.
• It is your responsibility to review the most current version prior to making a booking.

Our terms and conditions are designed to ensure fairness to both our valued guests and our business operations. We highly recommend that you review the weather forecast and your own schedule before making a booking. If you have any questions or concerns, feel free to reach out to us.

Thank you for choosing Dragon Lady Fishing Charters for your fishing adventure. We look forward to providing you with an unforgettable reef fishing experience.